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<p align="center"><font style="font-size: 10.5pt"><span style="font-size: 10.5pt"><font style="font-size: 10.5pt"><font face="微软雅黑"><span style="font-size: 10.5pt"><span style="font-size: 10.5pt"><span style="font-size: 10.5pt; line-height: 150%"><font face="微软雅黑" style="font-size: 10.5pt"><img oldsrc="W020211215654811080919.bmp" alt src="./W020211215654811080919.bmp" /></font></span></span></span></font></font></span></font></p>
<p style="font-size: 10.5pt"><font style="font-size: 10.5pt"><font face="微软雅黑" style="font-size: 10.5pt"> <span style="font-size: 10.5pt">5</span><span style="font-size: 10.5pt">月</span><span style="font-size: 10.5pt">11</span><span style="font-size: 10.5pt">日，公司电子商务部</span><span style="font-size: 10.5pt">/</span><span style="font-size: 10.5pt">电子商务中心正式开通在线客服功能，大大拓展了</span><span style="font-size: 10.5pt">e-PICC</span><span style="font-size: 10.5pt">网站的营销服务功能。</span></font></font></p>
<p style="font-size: 10.5pt"><font style="font-size: 10.5pt"><font face="微软雅黑" style="font-size: 10.5pt"> <span style="font-size: 10.5pt">网站访客可在浏览网页和进行在线投保的过程中与网站客服专员进行在线文字沟通，获得实时在线投保指引、保险咨询和其他帮助；网站客服专员也可主动邀请访客进行文字交流，开展主动营销。</span></font></font></p>
<p style="font-size: 10.5pt"><font style="font-size: 10.5pt"><span style="font-size: 10.5pt"><font style="font-size: 10.5pt"><font face="微软雅黑" style="font-size: 10.5pt"> <span style="font-size: 10.5pt">在线客服功能的开通标志着</span><span style="font-size: 10.5pt">e-PICC</span><span style="font-size: 10.5pt">网站的在线服务方式从被动提供服务到主动进行营销的重要转变，对网站服务功能的完善和营销水平的提升具有重要意义。目前</span><span style="font-size: 10.5pt">,e-PICC</span><span style="font-size: 10.5pt">在线客服系统不仅能够响应网站访客的需求，与访客进行实时的在线文字互动，提供有针对性的指引和帮助，还能根据网站访客的浏览记录和搜索关键字，进行精准、实时的主动在线营销，更有助于收集详细、真实的访客信息，以进一步开展跟进营销和交叉营销。</span></font></font></span></font></p>
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